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Syllabus for the Operations Track (return)

Course 201- The Role of Arena of Operations

Today?s operations director must be concerned with operating and maintaining ice arenas?ice surfaces, team rooms, public washrooms, meeting rooms, concessions, pro shops, parking lots and landscapes, and so on. Indeed, operations management of ice arenas is a complex job, and as new facilities and new equipment are developed, the job becomes more complex. This class examines the role and principles of operations management of ice arenas. When the principles related to establishing operations objectives and standards, planning and organization, supervision and personnel, and public relations are understood, application of these principles to specific ice arena facilities can be made by the operations professional.

Course 202- Refrigeration Theory

This course presents the principles of refrigeration in an easy to understand way with self-explanatory graphics, designed to make learning easy. Students will learn practical, proven methods of improving ice quality, extending equipment life, reclaiming heat, and reducing operating costs of the ice arena.

Course 203- Refrigeration Maintenance

The maintenance of the ice plant and related components allows for efficient operation and extends its life expectancy. This course addresses pump, chiller, compressor, condenser and control maintenance. Students will learn how to detect operation problems and safety concerns, inspect equipment and troubleshoot the systems.

Course 204 ?Building Safety

The words safety and maintenance are synonymous when applied to ice arenas and begin with a well-trained staff. Preventing accidents, fires, and other types of incidents should be the goal of the safety and maintenance program. Consistent staff training, printed operating procedures, and scheduled inspections by knowledgeable employees are keys to operating a safe and well maintained arena.

Course 205- Heating Ventilation and Air Conditioning

The main purpose of ice arena (HVAC) heating, ventilating, and air conditioning systems is to provide the people playing, watching and working inside buildings with ?conditioned? air so that they will have a comfortable and safe environment. This class addresses what ?conditioned? air means, how air is kept clean and odor-free, and what temperature, humidity, and movement of the air are within certain comfort ranges.

Course 206- Custodial and Housekeeping

Custodial & housekeeping duties involve the planning, organizing and performance of all activities necessary for keeping an ice arena clean, safe, attractive and functional for patron use. The purpose of this class is to convey the importance of a systematic approach to developing a Custodial & Housekeeping Plan. The key components of such a plan will be identified and discussed.

Course 207-Ice Installation

Installing ice and building a new ice surface requires knowledge in refrigeration, dehumidification, water and paint chemistry and familiarity with floor design and construction. Refrigeration and dehumidification basics are covered in other operation courses. This course concerns preparing the surface, installing and painting ice, logos and building the first sheet of ice. It will cover the techniques and tips which make the process smoother and result in a higher quality skating surface.

Course 208- Building Maintenance

Ice arenas are created to make available to skaters and hockey players a venue that allows the users to gather in an enjoyable, clean and secure environment. Facilities cater to a variety of guests and users who make the manager and operators responsibilities challenging and unique. The physical condition of the ice, the facility and the equipment play an important role in the experience of those who enter the doors or pass by the building. This class discusses the ingredients of a good building maintenance program.

Course 209- Ice Resurfacer Driver Training

The training of ice resurfacer drivers is an ongoing and continuous process in the ice arena industry. Every arena should have a system for training and monitoring this very important educational process. The purpose of this class is to introduce the common ingredients of a driver training program and to present some of the teaching highlights that need to be included.

Course 210- Emergency Preparedness

An ice arena with its long operating hours and large number of patrons is exposed to countless potential emergency situations. It is the facility manager?s responsibility to prepare the facility, the staff and it?s patrons for each and every possible situation that threatens the health and safety of all concerned parties. This class will help identify the potential emergencies that threaten ice arenas and provide some tools for management that will assist in the process of developing a training manual.

Course 211- Energy Management

During the design and operation of an ice arena, one of the most important factors for the arena manager and operator to understand and address, is the energy usage of the facility. This class provides a review of energy usage in ice arenas and discusses the various energy conservation technologies that are unique to ice facilities. In addition, for new construction scenarios, many of these technologies can be used to reduce the size of refrigeration plant sizes, reduce heating, ventilation and air conditioning equipment costs and save operating cost in the long run.

Course 212- Air Quality

Most ice arenas should be able to maintain good air quality with equipment already present in the arena. Both gasoline and propane fueled ice resurfacer may be used and still meet existing air quality standards. Preventive maintenance to equipment, the educated use of ventilation equipment, having the correct equipment on during ice making, the use of air testing equipment, and training every member of the arena staff in air quality procedures is required.

Course 213- Ice, Dasher and Glass Maintenance

Ice, dasherboard and glass maintenance duties involve the planning, organizing and performance of all activities necessary for keeping an ice arena?s ice surfaces, dasherboards and glass safe, attractive and functional for patron use. This class presents the importance of a systematic approach to maintaining these areas in an ice arena. The key components of such a plan are identified and discussed.

Course 214- Computers in Facility Management

Technology has moved the maintenance and repair industry onto a new playing level. This new level allows operators to task employees efficiently, process information faster, keep more detailed records, communicate better and operate facilities more efficiently. One of the more important changes has been the involvement of computers and the related equipment and software that is available. This class encourages each operator to become competent in using personal computers, handheld devices, electronic testing and reporting equipment, and many types of software such as email drivers, internet browsers, database managers, remote access communication drivers.

Course 215- Equipment Maintenance and Operation

A successful ice arena maintenance program is built on the proper maintenance and operation of equipment and the care and handling of tools. This class covers the principles and good practices of caring for the equipment and tools essential for heating, air conditioning, dehumidifying, maintaining ice, cleaning, and operation of the facility.

Course 216- Grounds Maintenance

By the time any visitor, client, or employee enters the community ice arena, they have already formed an impression of the facility and its? management from the appearance of the entry, exterior image, signage and grounds. Good grounds and exterior maintenance projects an image of a well-run facility and a positive image of the activities and events located there. Poorly maintained roadways, parking lot, and walkways, as well as overgrown underbrush, shrubbery and low hanging or dead tree limbs pose a threat to the safety of people before they enter the arena.

Course 217- Skate Sharpening

While hockey and figure skates are sharpened most often by the Pro Shop or Front Desk staff, it is essential that the operations staff understand the process, be capable of sharpening during busy or the absence of the regular staff and, most importantly, be able to maintain the sharpener. It is common for the front-of-the-house staff to do a good job of sharpening but a poor job of maintaining and cleaning their equipment. Since it is incumbent on the operation staff to keep conditions in the facility safe and operating the more that is know about the skate sharpener the better the overall quality of the facility.

Course 218?Human Resources for Operations

The lifeblood of any organization is its employees. The task of hiring, training and supervising operations staff members must be a priority. Good orientation and training on operation policies and procedures plus safely operation of the arena equipment is important once hired. Providing in-house as well as external training is an incentive to young employees wanting to make ice arena operation a career.

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